ZWO Warranty

Warranty and Return Policy

ZWO will provide 2-year warranty for their products, they will offer the repair service for free within warranty period. After the warranty period, they will continue to provide repair support and service on a charged basis. They do not provide any replacement unless ZWO confirmed the product is DOA (Dead On Arrival).

This warranty does not apply to damage that occurred as a result of abuse or misuse, or caused by a fall or any other transportation failures after purchase.

Customer must pay for shipping when shipping the camera back for repair or replacement. If they confirm you can get a replacement, goods must be returned with all accessories, instructions, etc and must be suitably packed.

If you get a faulty camera, please contact ZWO as soon as possible though email: Please describe the problem in detail and they will do their best to help you solve the problem. Most instances perceived problems are simply bad driver install or software configuration.

For customers who bought the camera from a dealer, dealer is responsible for the customer service for you.

One thought on “ZWO Warranty”

  • Peter Bresler

    My ZWO camera needs the USB port replaced. Can it be done in the US? I sent another item to China and it was lost.

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