Coronavirus COVID-19 Update

Coronavirus COVID-19 Update

March 26th, 2020

Now that we are a week into our statewide lock down and the temporary closure of our showroom, we wanted to provide you with an update.  We have adapted and are still here to serve you!  We have set up curbside pickup and are offering free local delivery to our LA and LA valley residents to make shopping as easy and safe as possible.  The majority of our staff is working remotely at this time, and our shipping and receiving department is taking extreme precautions to ensure that products coming in and out of our warehouse is clean and sanitized.    We are committed to offering the best customer service we can and appreciate both your continued support and patience.  Many manufacturers are located in states or countries also in lock down and delivery times and product availability may be affected, however know that business are still running and orders will be fulfilled as soon as possible.

Effective today, we are closing Saturdays temporarily to concentrate efforts to Monday through Friday.  However April 4th and 5th we will be on hand to field your questions and take orders during the NEAF virtual event and we have an exciting line up of speakers on April 3rd, 4th and 5th to enjoy from the safety and comfort of your home for free!

March 20th, 2020 12:30pm

Due to a mandate from the Governor of California, Gavin Newsom, we are regrettably forced to close our showroom floor for the time being.  So what does this mean?  Deliveries will continue as will film processing. We will still be here to answer your emails, chats and social media posts.  Products are still arriving regularly and orders placed online by phone or email will still be fulfilled so that we can continue to support both our customers and our employees.  We know this is a time of uncertainty and we are making changes as rapidly as possible to fit into the requirements and expectations set forth by state and local authorities, but it is our belief that continuing business as much as possible will help with the overall stability of our economy and our daily lives.   Our sales staff will be working remotely for some time until returning to work is deemed safe, and our processing and fulfillment will be done so that no employee need to be within the same area as another. 

You can reach us anytime at orderinfo@telescopes.net.

Orders placed online will be fulfilled as soon as possible.  Sale pricing for items not currently in stock or on backorder will be upheld.

Film will soon be online! We will be setting up online film ordering shortly so that you can still get the film you want and need.  We will set up pick up or shipment, whatever your preference and you will still be able to drop your film off in our night drop box for processing.

March 19th, 2020 9:30am

Like everyone, health and safety is at the forefront of our minds and the wellbeing of our employees and customers is a top priority.  Woodland Hills Camera & Telescopes and the Darkroom Lab have taken measures to ensure our locations remain clean and safe environments, with increased sanitation throughout.  We remain dedicated to fully support any of our employees that will need to remain home due to suspected illness or at risk family members.  At this time, the store is committed to remaining open to continue to serve the community we have been a part of for more than 50 years.  Our supplies continue to arrive regularly, shipments will continue to be made in a timely manner and the Darkroom Lab will continue to offer prints and development in a timely manner as well.  We also understand if you have reservations about being in public spaces at this time and we are offering delivery both to local addresses and internationally for any of the products in our store. If you need something you do not find on our site particulary film, paper, and lighting, please give us a call at 818.347.2270.  We'll be here to take your call.

Farah Payan

Owner